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Consumer Information

Professionals’ offices and salespeople are all licensed under the Real Estate Agents Act 2008, and operate under the REAA Code of Professional Conduct and Client Care.   You can download and read the full code from the Real Estate Agent’s Authority website: www.reaa.govt.nz

We welcome your feedback whether offering a suggestion, observation, or expressing satisfaction or dissatisfaction with the service you have received from any of our Professionals agents or salespeople.

Our complaints procedure

If you have a complaint, we initially encourage direct discussion with the salesperson with whom you have been dealing or our office management.  You can place your feedback in writing using the form provided below and forward this to the office for follow-up and contact with you. You can hand your feedback to any of our staff, forward it to your local office or to the National office of Professionals Real Estate.

Download our Complaints Form

You can also contact the Real Estate Agents Authority directly at any time in respect of a complaint.  Details of their complaints process and their contact details can be found on the Authority Website.

We thank you for your communication and taking the time to make contact with us.

Regards,
The Management Team
Professionals NRG Realty Ltd MREINZ
licensed real estate agent
438 Maunganui Road, Mt Maunganui

Telephone:  +64 7 575 9428
Facsimile:  +64 7 572 3506
Email:  neville@taurangarealty.co.nz

If you need further assistance
with your real estate needs, 
please contact us today.